Course
https://drive.google.com/file/d/1aOy-QGn8QmHrLk8SNNGmxgg325W4FC9u/view?usp=sharing
https://drive.google.com/file/d/1aOy-QGn8QmHrLk8SNNGmxgg325W4FC9u/view?usp=sharing
Unit 2 Reservation
Unit 3 Making reservation by phone
Unit 4 Check - in
Unit 5 Check - out
Unit 6 Complaints Handling
Unit 7 English in the restaurant
Unit 7 Preposition
Unit 2 International Security Framework
Unit 3 Cargo Security
Unit 2 Marketing Environment
Unit 3 Pestel Analysis
Course Materials
Term 2/2023
ABI2206 Airline Safety Management
Unit 3 ICAO framework
1
Unit 10
https://drive.google.com/file/d/1aOy-QGn8QmHrLk8SNNGmxgg325W4FC9u/view?usp=sharing
EHL 1202 English for Hotel and Lodging 2
Unit 2 Reservation
Unit 3 Front office
Unit 5 Amenities
Unit 8 Dealing with Complaints
Term 1/ 2023
EHL 1201 English for Hotel and Lodging 1
Unit 1 Culture date timeUnit 2 Reservation
Unit 3 Making reservation by phone
Unit 4 Check - in
Unit 5 Check - out
Unit 6 Complaints Handling
Unit 7 English in the restaurant
Unit 7 Preposition
ABI 1204 Airline Ground Service Management
Unit 2 Introduction to airline industry
Unit 4 Check in counter set up
Unit 6 Special Handling Passenger
Unit 7 Dangerous goods
Unit 10 Baggage tracing and Ground equipment
IAC3306 CABIN CREW MANAGEMENT
Term 3/2022
IAC2301 Airline Customer Service Management
Unit1 Introduction to customer service
Unit 2 Nature of Airline's Customer
Unit 4 Customer Perception
Unit 6 Communication via Technology
Unit 8 Handling Difficult Passengers
Term 2/2022
EHL1202 English for Hotel and Lodging 2
Unit 1 Reservation
Unit 8 Dealing with Complaints
IAC2207Ground Service Management
Unit 2 Introduction to Airline Industries
Unit 4 Check-in counter preparation
Unit 10 Irregularity
IAC 2403 Airline Security Risk Management
Unit 3 Introduction to international framework
Unit 7 crisis
Term 1/2022
TIM3503 English for Airline and Traveling
IAC2206 Airline Marketing Management
IAC2303 Airline safety Management
IAC3306 Cabin Crew Management
Term 3/2021
English for Career Preparation
Term 2/2021
Ground Service Management
Unit 1 Introduction to Ground Service
Unit 3 Special Handling Passenger
English for hotel 3
Unit 1 Terminology about introduction in hotel
Unit 2 Phrases for Customer Relationship Management
Unit 3 Hotel Staff and their duties - Hotel Jobs - Courteous Staff
Unit 4 Taking Reservation -Dealing with booking inquiries
Unit 5 Welcoming Guest - Checking in conversation - Dealing with check-in situations
Unit 6 Hotel’s room facilities - Explaining how things work in the hotel and in the hotel’s room
Unit 7 Check out - Checking out process - Checking out conversation
Unit 8 English in the restaurant
Unit 9 1 English at the bar - Offering; describing what is available; dealing with payment
Unit 10 English in the kitchen
Unit 11 Dealing with Hotel Customer care through writing
Unit 12 Dealing with angry customer runaround
Unit 13 Dealing with problems and complaints
Airline Security Risk Management
Unit 1 Introduction to Airline Security Risk ManagementUnit 2 International Security Framework
Unit 3 Cargo Security
Term 1 /2021
Airline Safety Management
Unit 1 Introduction to Airline Safety Management
Unit 2 Organizational Safety Culture
Airline Marketing Management
Unit 1 Introduction to Airline MarketingUnit 2 Marketing Environment
Unit 3 Pestel Analysis
แก้ไขครั้งสุดท้าย: Monday, 11 March 2024, 8:13PM