TQF 3

1/2024
ABI 2303 Reservation Management

Reservation manual, ticketing, geography, booking system (CRS, GDS, Booking machine, internet based system).

ABI 3406 In-flight Meals and Beverage Services
A learning outline of In-Flight meals and Beverages services is designed to develop students’ knowledge about “types of menus” which includes the aspects of Food preparation, Food service and Food provider. The course also provides the studies of Galley equipment and problem solving for inflight service.
ABI 3408 Cultural Diversity Management
Focus culture from regional (ASEAN) and other international countries. Types and characteristics of personalities & behavior of demographic in each region, The Dos and Don’ts etiquettes.
IHM 2206 Cross Cultural Communication in Hotel Industry

Cross cultural communication in hotel industry focusing different cultural backgrounds, cultural awareness in hotel industry, conflict
management, dealing with complaints, types and characteristics of personalities and behavior of demographics in each ASEAN countries, the Do’s and Don’ts
etiquettes.

3/2023

ABI 2302 Introduction to Airline Customer Service

Standards of airline customer service, new trends in customer service.

2/2023

ABI 2208 Communication Management

Communication management on aviation events, corporate affairs, corporate ethic. Integrative communication structure linking stakeholders to organization. 

Strategically communication and types of communication.  

IAC 3407 Customer Relationship Management & Passenger Satisfaction Survey

CRM strategy, frontline operations, back-office operations, business relationships, analysis, customer data, management decisions, collaboration
CRM, data security and privacy, service marketing, customer experience, handling compliments, handling comments, handling complaints, frequent flyer
programs FFP, passenger satisfaction surveys, handling questionnaires, and presentation management.

EHL 1202 English for Hotel and Lodging 2

To understand the use of English Vocabulary and necessary expressions necessary for hotel business services. Student can be
able to apply vocabulary, phrases and expressions in the fields related to hotel and service business management and improving skills in listening,
speaking, reading and writing in English by focusing on the hotel career advancement.

1/2023
IAC 3309 Human Resource Management
Strategic human resource, human resource information systems, resourcing and assessment, performance management, remuneration management, productivity and benchmarking, industrial relations, strategic training and development, organizational behavior, and
welfare management (uniform, insurances, medical treatment, financial aid for employees). 
ABI 2303 Reservation Management
Reservation manual, airfare and ticketing, geography, booking system(CRS, GDS, booking machine, internet based system), timetable, availability/schedule, Reservation Booking Designator (RBD), flight information, Passenger Name Record (PNR),cautions, special service requirement, special passenger handling 
EHL 1201 English for hotel and Lodging 1
To understand the use of English Vocabulary and necessary expressions necessary for hotel business services. Student can be able to apply vocabulary, phrases and expressions in the fields related to hotel and service business management and improving skills in listening, speaking, reading and writing in English by focusing on the hotel career advancement.
3/2022
IAC 3304 Cross-Cultural Management

Conflict management, dealing with complaints. Focus culture from regional (ASEAN) and other international countries. Types
and characteristics of personalities & behavior of demographic in each region, The Dos and Don’ts etiquettes.

2/2022
IAC 2302 Reservation Management
Reservation manual, and ticketing, geography, booking system, timetable, availability/ schedule, flight information, Passenger Name Record (PNR),  special service requirement.
IAC 3407 Customer Relationship Management and Passenger Satisfaction Survey
(CRM) strategy, frontline operations, back-office operations, business relationships, analysis, customer data, management decisions, collaboration
CRM, data security and privacy, service marketing, customer experience, handling compliments, handling comments, handling complaints, frequent flyer
programs FFP, passenger satisfaction surveys, handling questionnaires, and presentation management.
EHL 1202 English for Hotel and Lodging 2 
To understand the use of English Vocabulary and necessary expressions necessary for hotel business services. Student can be
able to apply vocabulary, phrases and expressions in the fields related to hotel and service business management and improving skills in listening,
speaking, reading and writing in English by focusing on the hotel career advancement.
1/2022

IAC 3411 Research for Airline Business
Research question formulating, reviewing the literature, quantitative and qualitative research methods, research process, research design, designing questionnaires, data collection and analysis, the use of software program to analyze data, and research report writing.
IHH 3309 Survey and Research for Hotel Business
Research question formulating, reviewing the literature, quantitative and qualitative research methods, research process, research design, designing questionnaires, data collection and analysis, the use of software program to analyze data, and research report writing.
IHR 3311 Survey and Research for Restaurant Business
Research question formulating, reviewing the literature, quantitative and qualitative research methods, research process, research design, designing questionnaires, data collection and analysis, the use of software program to analyze data, and research report writing.
TIM 2502 English for Hotel
To provide students with listening, speaking, reading and writing skills in English. Using words, phrases, and structures of English for hotel industry. Students are able to apply English vocabulary and expressions for all levels of service in each department, such as room management, food and beverages, banquets, can communicate with foreigners correctly. including the use of English in solving immediate problems and liaising with various departments.
IAC 2401 Civil Aviation Management
Department of Civil Aviation (DCA) history and background; Role of CAAT; Thai Air Navigation Act; International aviation organizations: IATA, ICAO; International air law; Security and regulations practices in the airline industry; Air service liberalization and its impact; Freedom of the air.
IAC 2405 In-flight Meals and Beverage Services 
A learning outline of In-Flight meals and Beverages services is designed to develop students’ knowledge about “types of menus” which includes the aspects of Food preparation, Food service and Food provider. The course also provides the studies of Galley equipment and problem solving for inflight service.
3/2021
IAC 3304 Cross Cultural Management
Conflict management, dealing with complaints. Focus culture from regional (ASEAN) and other international countries. Types and characteristics of personalities & behavior of demographic in each region, The Dos and Don’ts etiquettes.
2/2021
ENL 3683 English for Hotel 3
Specific terminology, expressions, and sentences used in hotel’s sale, reception, banqueting, food & beverage: dealing with problems.
IAC 2302 Reservation Management
Reservation manual, and ticketing, geography, booking system (CRS, GDS, booking machine, internet based system), timetable, availability/schedule, flight information, Passenger Name Record (PNR), cautions, special service requirement, special passenger handling
1/2021
IAC 2401 Civil Aviation Management
Department of Civil Aviation (DCA) history and background; Role of CAAT; Thai Air Navigation Act; International aviation organizations: IATA, ICAO; International air law; Security and regulations practices in the airline industry; Air service liberalization and its impact; Freedom of the air
IAC 2405 Inflight Meals & Beverages Service
A learning outline of In-Flight meals and Beverages services is designed to develop students’ knowledge about “types of menus” which includes the aspects of Food preparation, Food service and Food
provider. The course also provides the studies of Galley equipment and problem solving for inflight service.


แก้ไขครั้งสุดท้าย: Monday, 8 April 2024, 11:46PM